Responsible Gaming
Gambling is an exciting adult leisure pursuit and, at Gutshot.com, we want our players to enjoy betting and gaming with us. We are committed to providing our players with an efficient, secure, fair and socially responsible service. We therefore have in place a number of measures that we believe both assist and reassure players: Rules.
All transactions with Gutshot are covered by our general terms and conditions as well as product specific 'rules'. Access to these can be gained online. If you would prefer a printed version, please email support@gutshot.com or call 020 7404 8665 (from UK) or 00 44 207 4049 86651 (from outside UK).
Dispute Resolution
If you are unhappy with any aspect of our service, please contact support@gutshot.com or call 020 7404 8665 (from UK) or 00 44 207 4049 8665 (from outside UK).Systems Security
Data and Systems security is paramount in the overall design and operation of all Gutshot Limited. We employ advanced security systems to protect your all your personal and financial information prior to transmission, across our distribution channels, to ensure it is not accessible to anyone but Gutshot. Secure Socket layer (SSL) technology, certified by the leading security organisation, Verisign, is implemented to encrypt all confidential data, which is managed by infrastructure, installed behind secure firewall technologies. To ensure your data is safe, Gutshot have implemented a series of storage systems that replicate all data processed by Gutshots' online services. Gutshot replicate this data in real time, ensuring copies of all data are securely stored at both our primary site, and at our off-site, secondary site.Financial Security
All customer balances are held in a segregated trust account facility to ensure the security of customer funds. We also offer a wide range of secure payment options.Privacy
We take great care of our players' personal information and ensure that we comply fully with the Data Protection Act at all times. Our privacy policy can be accessed online.Product Integrity
We want our players to feel confident that all our games (including demonstration games) operate fairly and consistently. An independent auditor reviews all transactions every 6 months on behalf of Tain, our software supplier.Money Laundering
Gutshot is fully compliant with all the regulations in place to prevent money laundering.Under Age Gambling
It is against the law for those under 18 to gamble and Gutshot takes its responsibilities in this regard very seriously. We carry out electronic age verification checks on all players who use payment mechanisms that we know can be used by children. In addition, we carry out age checks on a random selection of all other players regardless of the method of payment. Anyone under the age of 18 found to be using the site will have any winnings forfeited and will also be reported to the police.Responsible Gambling
We provide players with a range of options to assist them gamble responsibly:- Daily/weekly deposit limits
This facility enables players to limit the amount of money that they are able to deposit online into their account on either a daily or a weekly basis. These amounts may be revised downwards at any time but any increase will only be implemented after 24 hours following the request. Our Customer Services staff will be happy to provide any further information required but are unable to override limits set by players. - Access to customer history
players can easily access a full history of transactions, withdrawals and deposits. A customer's balance is always available through the 'Your Account' page and can also be seen from the Gutshot.com home page. - Staff training
All our customer service staff receive awareness training on problem gambling issues.
GamCare
GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. GamCare can be contacted on 0845 6000 133 (local rate from UK) or by visiting www.gamcare.org.uk.Problem Gambling
If you are concerned that gambling may have taken over your then the following questions may help you find out:- Do you stay away from work, college or school to gamble?
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Have others ever criticised your gambling?
- Have you lost interest in your family, friends or hobbies?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or even suicidal because of your gambling?
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